For support, please create a ticket with our Zendesk or send an email to info@augmentlifeshop.com. Or feel free to call: +49 176 58901603
We respond to tickets and emails promptly. We ❤️ our customers.
Please submit your help requests there for the most efficient and reliable support possible.
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Support request best practices:
To speed up the response and resolution of your issue, please include the order number (if you have one). Please also explain briefly what the issue is ex: "where's my stuff?"
After sending your initial request email, you will receive a confirmation email and response from our support team.
Tracking code doesn't work:
If your shipment tracking code doesn't work, please note this is a known issue with DHL we are trying to solve. Your package is not lost. The tracking code will begin to work 2-3 days before your package arrives.
Customers in Sweden and Denmark:
You can look up your package on Postnord! Please check there for more up-to-date delivery information.
https://tracking.postnord.com/
Sometimes the local courier in your city / neighborhood is lazy. Sometimes they claim they can't deliver to your address. When this happens they will drop off the package at a local retail shop. You may not get a notice from the shipper about this. Beware that they can only hold the package for 5 - 10 days so you need to proactively get the package before it is returned to us.