Shipping Policies

Where we ship:

DHL, DHL Express, UPS are our logistics partners for worldwide shipping. We've shipped thousands of packages worldwide without issue. And when a package is returned, delivered to the wrong person, or held up in customs, we'll ensure that it's resolved as quickly as possible to your satisfaction.

  • We ship throughout Europe and to non-EU European countries. 
  • Worldwide: This includes countries outside of Europe, such as those in Asia, Africa, the Americas, and the Pacific Islands region. To confirm that we can ship to you, please email us at info@augmentlifeshop.com, and we'll be happy to verify your location.

Shipping Services 

We offer you to choose the service that fits your needs and timeframes.

Fast Shipping: If you need a package immediately, choose DHL Express. Additional costs may apply. If you are not in a hurry but want your package to arrive in under 2 weeks, Economy is probably fine.

DHL International or UPS: At a slightly higher cost, these offer a premium service. They often take 4 - 6 work days. But guarantee a maximum of 10 work days. 

Shipping Timeframes 

  • DHL International / UPS:

    • 2 - 5 working days: France, Netherlands, Belgium, Sweden, Denmark, Poland, Germany, Austria.
    • 3 - 7 working days: Finland, Spain, Italy, Ireland.
    • 4 - 10 working days: Portugal, Greece, Slovenia, Slovakia, Hungary, Romania, Bulgaria, Lithuania, Latvia.
    • 7 - 14 working days: Serbia, UK, Norway, and other Non-EU European countries.
    • 10 - 20 working days: Countries outside of Europe.

  • DHL Express / UPS Economy Express: 2-4 days worldwide.

Shipping Rates

  • Our shipping rates are based on DHL, and UPS, and DHL Express's International shipping rates. They are the lowest in Europe and increase for destinations outside of Europe. The highest rates are for remote countries with smaller logistics infrastructure.

Shipping Help

I need to change the address I gave on the order.

  • Changing your shipping address is only possible immediately after placing the order and can, in some cases, be unchangeable even minutes after you have placed your order, depending on the time of day and current shipping volume we are processing.
  • If your shipment has been fulfilled and given a tracking ID it is too late to the change the shipping address. 
  • If you haven't received a shipment notification email, it is usually still possible to change the address. Please send us an email ASAP with the correct address. 
  • Once the shipment is in the DHL logistics network (has a tracking ID) we cannot change the address, we can only wait for the package to be returned and then send it out again with a corrected address, if you wish to do so.

"The courier didn't ring my bell" OR "My package was delivered to an access point":

  • We realise that often your package will be delivered directly to an access point. This is a standard feature of all shipping companies. We did not choose this option for the package. We would have it delivered to your door in every case, but the economics and logistics of delivering packages are what they are. We do not have control or contact with more access than you do to that package. Once we label it and give it to the shipping company, we will cross our fingers and hope you get the package. We will always support you and try to get more information but we have to be clear that we cannot call DHL/UPS/Post NL and ask for a favor or a special service. They don't take our calls and they do not offer us support. We agree sometimes, they don't offer the customer service we wish for, but they are also the best options available for the cost that is paid for the service. 
  • If you want to 100% guarantee that your package will not be taken to a pick-up point, select Express shipping. By paying the extra fees, you will avoid the lazy courier effect.

The shipment says it was delivered but I didn't get the package.

  • In most of these cases, the courier attempted to deliver the package to the address on your order, but no one was there/no one opened the door, there was no neighbor to leave the package with, etc. The next step, typically, is for the package to be taken to the nearest post office or a pickup location (such as a nearby participating DHL store), where it will be left for your pickup. If a delivery notification wasn't left at your mailbox, and the online shipment log doesn't say where the package has been left, please call the local DHL or UPS branch and ask them depending on which shipper your package is with.
  • If the package is confirmed delivered and you do not have it, and none of your neighbours have it, please get in touch. We'll resolve this for you as soon as possible.

What if my package doesn't make it to me?

  • DHL & UPS have 10 business days to deliver the shipment, after this time you have a right to claim the package as lost and DHL's terms of service claim they will refund the value of the package contents and the cost of the shipment.
  • If your package cannot be shipped and is returned to us, we will refund your payment, provided that we have received verified evidence of the package's return. 

 

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